Thank you for choosing Luxentra Suite — your trusted destination for premium digital products designed to help you grow faster, earn smarter, and win online.
Since we exclusively sell digital goods, all our products are delivered electronically. This Shipping Policy explains how and when you’ll receive access to your purchases and what to expect after checkout.
1. Delivery Method
All products sold through www.luxentrasuite.com are 100% digital and delivered via:
Instant download link
Email with access instructions
Secure member area (if applicable)
There are no physical items shipped. You will not receive anything by postal mail or courier.
2. Delivery Timeline
Digital product delivery is usually instantaneous, but here’s what you can expect based on the type of product:
Product TypeDelivery TimeEbooks, templates, PDFsInstantly after paymentCourse access/login credentialsWithin 5 minutes by emailBundled packages or upsellsInstant or within 10 minutesManual-access digital goods (if any)Within 24 hours via email
If you do not receive your digital product within 10–15 minutes of purchase, please check:
Your Spam or Promotions folder in your email
That you entered the correct email address at checkout
Whether the payment was successfully processed
Still can’t find it? Email us immediately at info@luxentrasuite.com — we’ll get you sorted.
3. File Formats
Our products may come in one or more of the following formats:
DOCX (Microsoft Word)
XLSX (Excel)
PNG/JPG (graphics)
ZIP (bundled folders)
MP4 or streaming access (video tutorials or walkthroughs)
We recommend using a device with reliable internet and standard productivity software (e.g., Adobe Reader, Microsoft Office, Google Drive) for the best experience.
4. Access Issues or Download Failures
While most customers experience smooth, instant delivery, tech gremlins sometimes sneak in. If you:
Can’t open the file
Receive a broken or corrupted link
Can’t log in to a digital course or dashboard
Purchased but didn’t receive anything at all
Don't panic — just send us an email at info@luxentrasuite.com with your full name, order number (if available), and details of the issue. Our team responds within 24 hours (often much faster).
5. Resending & Reaccessing Products
If you lose your original download email or accidentally delete it, don’t worry. Just send us proof of purchase (email, transaction ID, or screenshot), and we’ll be happy to resend your product link free of charge.
If your product included membership access or logins, we can also help you reset passwords or reactivate accounts.
6. Global Availability
All Luxentra Suite digital products are available worldwide — no shipping zones, customs duties, or delivery restrictions apply. As long as you have internet access, you can purchase and receive your product from anywhere on the planet.
7. Refunds Related to Delivery
If you experience a delivery failure and we are unable to resolve it (which is rare), we may issue a full refund. But note:
Downloading or accessing the product voids refund eligibility, except in cases of technical failure.
We do not provide refunds for reasons such as “changed mind,” “accidental purchase,” or “didn’t read the product description.”
Please see our [Refund Policy] for more information.
8. Need Help?
Your success is our mission. If you have any questions, technical troubles, or can’t find your product after purchase, our support team is here for you.
📧 Email: info@luxentrasuite.com
🕐 Support hours: Monday–Saturday, 9 AM to 7 PM (IST)
Final Notes
By purchasing from Luxentra Suite, you agree to this Shipping Policy. Since we deal strictly in digital goods, traditional shipping expectations such as physical delivery timeframes or postal tracking do not apply.
We’re committed to delivering value, speed, and a seamless experience — every time.