At Luxentra Suite, we take great pride in delivering instant-access, high-impact digital products that help you achieve results quickly and effectively. To maintain the integrity of our business and to ensure fair use of our intellectual property, we’ve established a strict no-refund, no-cancellation policy across all purchases.
Please read this Cancellation and Refund Policy carefully before making a purchase from www.luxentrasuite.com.
1. Digital Product Nature
All products offered by Luxentra Suite — including ebooks, templates, digital courses, toolkits, guides, bundles, and downloads — are intangible digital goods. This means:
They are delivered electronically via email, download link, or private access portal
They cannot be physically returned or revoked once accessed
Due to this nature, all sales are final and non-refundable once the purchase is completed.
2. No Cancellation After Purchase
Because delivery of digital products is either instant or near-instant, we do not allow:
Cancellations of orders after payment is successfully processed
Exchanges for different products
“Trial use” or “test downloads” followed by refund requests
Once access to a digital product has been granted — either via email, download page, or membership login — the transaction is considered final and non-cancelable.
3. No Refund Policy
We do not offer refunds for any of the following reasons:
You changed your mind after purchasing
You misunderstood what the product includes
You expected a different outcome or result
You claim you didn’t receive the product (without checking spam folders or providing accurate contact info)
You didn’t use or access the product
You “accidentally” made the purchase
Why? Because once a digital product is delivered, it can’t be “returned” like a physical item. That’s standard policy across the digital industry — and it’s how we protect our business from abuse.
4. Exceptions (Case-by-Case Only)
In rare cases, a refund or store credit may be considered if:
You were charged twice for the same product (duplicate transaction)
You never received the product and support was unable to deliver it successfully within 72 hours
There is a proven technical error that prevents access or download, and it cannot be resolved
In these specific cases, you must contact us within 7 days of the transaction at info@luxentrasuite.com with:
Your full name
Order ID or receipt
A clear explanation of the issue
We reserve the right to accept or deny any refund request at our sole discretion. Approved refunds will be processed within 7–10 business days.
5. Responsibility of the Buyer
Before purchasing, it is your responsibility to:
Read the full product description and FAQs provided
Understand what is included in the digital product
Ensure your device and software are compatible with common file formats like PDF, ZIP, DOCX, MP4, etc.
Enter the correct email address during checkout
We cannot be held responsible for user error or incorrect expectations when all information is provided upfront.
6. Chargebacks and Disputes
Initiating a fraudulent chargeback after receiving access to a digital product is a violation of this policy and will be treated as theft. In such cases:
Your access will be revoked
You will be permanently banned from future purchases
Your case may be reported to payment processors and legal authorities
If you have an issue, we encourage you to contact us first at info@luxentrasuite.com so we can resolve it professionally.
7. Subscription-Based Products (if applicable)
If we offer any weekly, monthly, or annual subscription in the future:
You may cancel your subscription before the next billing cycle to avoid further charges
No partial refunds will be issued for unused time on a billing cycle
Subscriptions canceled after a billing cycle has started will not be refunded
Details for managing subscription access will be provided on the product page and in your email receipt.
8. Questions or Concerns?
We’re here to help. If you're unsure about a product, feature, or purchase, reach out before buying — we'll guide you.
📧 Email: info@luxentrasuite.com
🕐 Support Hours: Monday to Saturday, 9 AM – 7 PM (IST)
9. Final Agreement
By purchasing any product from Luxentra Suite, you acknowledge that:
You have read, understood, and agreed to this Cancellation and Refund Policy
You understand that all sales are final and non-refundable
You are not entitled to dispute or reverse your payment after receiving access to the product
This policy helps us maintain the quality of service for all customers and protect our digital intellectual property.